December 4, 2017
Policy

Refund policy

Hello valued customers,

Your satisfaction is our important goal, so we have a refund policy based on the following criteria:

Full refund if:

    • You want to cancel your application within 3 hours from the time you have applied on our website (not applicable to all urgent visa services).
    • Your Vietnam visa application has been rejected by the Vietnam Immigration.
    • The visa result is inconsistent with the information you provided.
    • You received the visa result later than your flight departure time.

No refund if:

    • You have received the visa result.
    • Your application has been submitted to the Vietnam Immigration Department system, but you want to change the registration information (e.g. change the entry date, entry port, etc.). In these cases, you need to register again.
    • Reasons for subjective issues from the customer’s side.

Using and paying on our website is equivalent to trusting and supporting us. Thank you sincerely.

Visas to Vietnam have been made very simple.
Here’s why:
  • We do all that is necessary when you apply for a visa.
  • You made the form online, we send the result straight to your email.
  • You arrive in Vietnam, the visa is ready for pick up.
  • We have a 100% guarantee refund policy.
  • (see our refund policy)
Disclaimer: This website is not a government one and we are not affiliated with the embassy. We are in business to help and support those who need to get a visa for Vietnam.